@fernandezfran
Welcome to the HP English Community --
HP Support case submission does not recognize out-of-Warranty products.
This means the serial number might be perfectly fine -- the online case submission cannot accept an out-of-Warranty request.
If the product is still in Warranty and you cannot submit your online request, let us know and we can forward a request to our Moderators for help.
Details / What to do
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The serial number might still be accepted for other tasks - For example, opening the Product Home page and / or PartSurfer.
Examples
Enter the device type and model name of your HP product
and / or
PartSurfer might be able to tell you exactly which parts came installed with your device.
- For the most precise results, use your Serial Number for your search
- Reminder: Do NOT post private information (including serial number) in the Community
OpenPartSurfer
- Select yourCountry
- Enter the deviceProduct Number, Serial Number, or Part Numberin theQuick Searchbox
- HINT: To see asystem-specific list, replace the Product Number with your device Serial Number
- Items accompanied by a tiny box in the Add-to-Cart column are available for purchase
Parts marked as "n/a" (or are missing from the list) are not available from HP.
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HP Support – Hardware / Technical Support for Devices in Warranty
Registered Devices in Warranty:
Contact HP Support
Start here:
HP Support virtual repair center
Printers
Contact HP Support – Printer Support
HP SupportHP World-Wide Support
In-Warranty Products – Case submission for Warranty Repair
Select your region and follow the prompts
HP Support - Regional Links
USA / Canada >HP® Customer Support - USA
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Reminders – READ
Online Case Submission to HP Support is available to those whose devices registered and are still in Warranty.
Some (Most) regions display phone / chat contact information onlyafterthe case is submitted online.
Not every issue is covered under the standard Hardware Warranty. Purchased Care Pack Warranties differ by contract.
HP isnota "general" repair facility: Requests for out-of-warranty repairs are usually not accepted.
If the problem ishardware, if your device is inWarranty, if your device isRegistered, and you cannot submit your case to Support, let us know and we will forward a request.
Important
Neverpost private information in the HP Community!
Thieves are waiting - do not just hand out your privacy to their keeping.
HP Support does not free-post phone numbers for HP Support on the Internet.
Your computer is not full of bugs and you do not need to pay a fee for driver support.
Pay attention to where you are going.
Do not wander around on the Internet looking for help –
When looking for help, start only at legitimate web sites for your product
Forexample,
HPproducts, start here in theHP Communityor at theHP Website
Microsoft/ Windows - start atMicrosoft Web Site
Do not be a victim.
Stay vigilant.
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Out of Warranty? What to do...
For those of us who are "Out of Warranty", or asking for help with an item not covered by the Warranty, submitting a case to HP Support is not an option.
Open your deviceHP Product Home> Select CategoryTroubleshootingto find help for common issues.
HP Support does not generally provide free service for out-of-warranty devices.
Our HP Community is not HP Support; we do offer online help free of charge.
Reminder – New Post – Post New Question
When you submit your question to the Community,
Increase your chances of receiving an answer ---
Provide as much information as possible about the product.
For example,
- Provide theexact model of the deviceand the Operating System / version
- Do NOT include the serial number -- What? We cannot make use of the information and you should never post private information in a public forum.
- As best you can, describe the issue for which you are seeking our help.
- Tell us what you have tried to fix the problem.
Post New Question
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References / Resources
HP Device Home Page - References and Resources
Learn about your Device - Solve Problems
When the website support page opens, Select (as available) aCategory>Topic>Subtopic
NOTE: Content depends on device type and Operating System
Categories: Alerts, Warranty Check, Security & Viruses, Software and Drivers, Setup & User Guides, Product Specifications, Accounts and Registration, Warranty & Repair
Open
Enter the device type and model name of your HP product
OR
Select a saved product from HP Account Dashboard
Thank you for participating in the HP Community --
People who own, use, and support HP devices.
Click Yes to say Thank You
Question / Concern Answered, Click my Post "Accept as Solution"
Dragon-Fur
